DEYAAR PLANS TO CREATE VALUE
FOR THE COMMUNITIES IT SERVES
BETTER SERVING CUSTOMERS BY PROVIDING
THEM VALUE FOR THEIR INVESTMENT
Deyaar strives to serve its customer in the best possible manner. To further enhance customers experience Deyaar asked our help. We assessed the landscape and came up with the idea which will create value for Deyaar’s customers by saving their time and effort by streamlining the processes and providing an online channel to manage their properties from anywhere.
PROVIDE A STREAMLINED ONLINE
SOLUTION FOR CUSTOMERS TO MANAGE THEIR PROPERTIES
Deyaar’s operations are divided across four key business units – Property Development, Property Management, Facilities Management and Owners’ Association Management. Through these teams, Deyaar aims to maximise investor profits, provide customers with the highest level of service in the industry and deliver real solutions that truly enhance the value of their investments. The customer portal provided by traffic not only caters all the four key business units but brings them to their customer’s doorstep. Customers will be able to view all their financials and pay their dues, open and track their service requests and will be informed on all the updates related to their investments.
QUICKER TURN-AROUND TIME FOR CUSTOMERS, LESS FREQUENT VISITS TO DEYAAR OFFICES, HAPPY CUSTOMERS
The portal since went online has been a huge success with the customers as they don’t have to visit Deyaar offices for mundane tasks, and even the resolution time for any service requests was cut to half, thanks to the streamlined processes at work with the online portal. Moreover, they are always up-to-date about their investments which is a huge relief for all the customers. From property management aspect the landlords have complete information about who their tenants are what are they paying (or not paying). The ability to view complete financial information related to any unit and pay any outstanding dues has been the most used feature of the customer portal.
Deyaar considers our work as a real value addition to their portfolio and regards this portal as one of the main highlights for the year 2015, due to huge success, Deyaar is investing even more and has now authorized Traffic to expand the customer portal by streamline more areas of their services and adding them to customer portal.
SERVICES USED IN THIS PROJECT
- UI/UX DEVELOPMENT
- PLATFORM INTEGRATION
- BRAND DEVELOPMENT
- CREATIVE DESIGN
- ENGAGEMENT & STRATEGY
- PROJECT MANAGEMENT