Service Consultation

Traffic not only offers its clients the best of online media services but also educates them about their sought service to help them make an informed decision. Our service consultation is all about guiding our clients through all aspects of a certain online media service and letting them decide what's best for their business.

Since use of online media to market a product or service is still an evolving trend, businesses need to be educated in order to keep up with the changing trends. That's exactly what Traffic's service consultancy does - we translate the technical jargon into plain language and use it to explain every single detail about a sought service to the client. With all the pros and cons, costing, and the knowledge about prospective business growth at hand, clients are in a position to take an informed decision and put their business on the right track.

Traffic's Service Consultation is not a separate service per se, but a cardinal part of every project we undertake. Our projects follow a simple 4-step process from contact to execution and our service consultation starts right from the moment we gather client requirements and lasts throughout the project's remaining lifecycle.

Here's how our 4-step project lifecycle works:

Step 1 - Client Contacts Traffic

It all starts with the client contacting Traffic for any reason. To be in touch with us, our clients can either fill and submit our online "Contact Us" form, or call us, or meet us in person on our business address.

Step 2 - Traffic Gathers Requirements

We gather our clients' requirements through whatever way they choose to contact us. Our online contact form gives us the idea of what the client wants so we get back to him as soon as we receive the request. If the client calls us or meets us in person, we gather their requirements in detail through an interactive discussion.

Once we have gathered our clients' requirements, we offer them expert service consultation based on what exactly they want. We discuss the entire project with the client in detail, put the best-suiting online media service options in front of then and let them make the final choice. Services such as SEO, RSS,CMS are new to most people and they don't know what these services can do for their online business. We educate our clients about the services that best suit their requirements and help them form an informed opinion. Since our service consultancy is pre-sale and 100% free, it gives our clients a sense of security that they are not bound to us in any way and are totally free go for some other service provider if they want.

Step 3 - Proposal & Approval

Based on the clients' requirement gathered through any of the above mentioned means of contact with the client, Traffic prepares a custom proposal for each client that contains the project requirements, costing and projected results with timeline. We send this proposal to the client for review and wait for their approval to get on with the project.

The proposal we prepare for each client also contains recommendations for what's best for that specific business and what changes it should undergo to increase its online sales and expedite the business growth. Our business analysts have a strong grip on the current market trends and are fully aware of what's in and what's out in the world of online business. The proposal they make for you is based on a 360 degree analysis of the current performance of your business. Using our key performance indicators that vary from business to business, we recommend our clients the best suited online media solutions.

Step 4 - Project Execution

As soon as the client agrees to our proposal and gives us the go-ahead, we start the execution and aim for exceeding our clients' expectations and yield quick, impressive and long lasting results.

Even after project execution starts, our experts constantly keep in touch with the clients to ensure that their requirements are being met and also to execute the changes that the clients want to be made to the initial requirements. If the client wants a change, we tell him how positively or negatively it will affect the overall project and subsequently the client's business. Our consultation continues as we take the project forward to its completion phase.

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