Service Consultation

Traffic not only offers its clients the best of online media services but also educates them about the service they seek in order to help them make an informed decision. Our website alone offers a good overall grounding in the main areas of online marketing. The service consultation we provide is all about guiding our clients through every aspect of the relevant online media service and letting them decide for themselves what's best for their business.

Since use of online media to market a product or service is still an evolving trend, businesses need to be educated in order to keep up with the changing trends. That's exactly what Traffic's service consultancy does - we translate the technical jargon into plain English and use it to explain every single detail of a service which the client is seeking. With all the relevant knowledge at hand; the pros and cons, prices and costs, and the projected business growth, clients are in a position to make an informed decision and put their business on the right track.

Traffic's Service Consultation is not seen as an "added extra" so much as a fundamental element of our overall service. Our projects follow a simple 4-step process, from contact to execution and our service consultation starts right from the moment we first hear about your overall requirements and lasts throughout the project's duration.

Here's how our 4-step project lifecycle works:

Step 1 - Client Contacts Traffic

It all starts of course with you the client contacting Traffic. It may be that you have a specific idea in mind or are simply curious to learn more about what we can do for your business. You can get in touch with us very easily by either filling and submitting our online "Contact Us" form, by calling us on the phone, or meeting us in person at our business address.

Step 2 - Traffic Gathers Requirements

We begin to gather our clients' requirements based on that first initial enquiry. Our online contact form gives us a basic idea of what the potential client wants and we write back to you as soon as we receive the initial request for information. If the client phones us or meets us in person, an interactive discussion takes place through which we collect in detail all the information you can give us regarding your online marketing needs. Once we have this shopping-list of needs and wants, we offer the client expert service consultation based on what exactly it is they require. We discuss the entire project with the client in detail, put the best-suiting online media service options in front of them and let them make the final choice. Services such as SEO, RSS, CMS are new to most people and they aren't familiar with the wonders these services can work for their online business We educate our clients on the services that best suit their particular circumstances and help them make an informed opinion. Since our service consultancy is pre-sale and 100% free, it gives our clients a sense of security that they are not bound to us in any way and are totally free go for another service provider if they want.

Step 3 - Proposal & Approval

Based on the clients' requirements gathered through any of the aforementioned means of contact, Traffic prepares a custom proposal for each client that contains the project requirements, costing and projected results with timeline. We send this proposal to the client for review and wait for their approval before beginning the project in earnest. The proposal we prepare for each client also contains recommendations for what's best for that specific business and what changes it should undergo to increase its online sales and expedite the business growth. Our business analysts have a strong grip on the current market trends and are fully aware of what's in and what's out in the world of online business. The proposal they make for you is based on a 360 degree analysis of the current performance of your business. Using our key performance indicators that vary from business to business, we recommend our clients the best-suited online media solutions.

Step 4 - Project Execution

As soon as the client agrees to our proposal and gives us the go-ahead, we step things up a few gears. We aim to exceed our clients' expectations and yield with rapid, impressive and long lasting results. Even after project execution starts, our experts constantly keep in touch with the clients to ensure that their requirements are being met and also to execute any changes the clients want made to the initial instruction. If the client wants a change, we tell him how positively or negatively it will affect the overall project and subsequently the client's business. Our consultation continues at every stage of the project as we take it forward to its completion phase.