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BILINGUAL COMMUNITY MANAGER

DEPARTMENT:

BILINGUAL COMMUNITY MANAGER

Location:

Dubai, UAE

INTRODUCTION

Traffic is seeking a passionate bi-lingual Community Manager for its expanding Social Media department.

The successful candidate must demonstrate a strong ability in planning content calendars, managing and moderating different social media platforms such as Facebook, Twitter, LinkedIn, Instagram, SnapChat and others.

The candidate will be responsible for ensuring active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations and participating in those conversations to build brand visibility and thought leadership. The goal is to establish a presence for our partners as well as to integrate their messaging into the community in a compelling and valuable way for its members.

The candidate will be reporting to the Social Media Strategist and will be working closely with the content department team.

MAIN DUTIES & RESPONSIBILITIES

  • Good online research skills to monitor and understand client’s market and competitors.
  • Summarize insights and conversations to create actionable, client-facing reports that lead to   optimization
  • Follow and maintain content strategy
  • Work closely with content department to maintain agreed content calendar
  • Post relevant content in accordance with content calendar and monitor progress.
  • Review user generated comments and posts in a quick and timely manner
  • Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.
  • Enforce the Social Media Guidelines as defined by the brand.
  • Escalate User Generated Content, where appropriate, to internal and client stakeholders.

EXPERIENCE REQUIRED

  • Preferably have a bachelor’s or associates degree in business, communication or information technology and/or related fields.
  • Have excellent verbal and written communication skills in English and Arabic (mandatory)
  • Minimum 1 year of experience managing social media platforms or communities for brands
  • Team player, with the confidence to take the lead and guide other departments when necessary
  • Good technical understanding and can pick up new tools quickly
  • Have a good knowledge of principles of customer service

HOW TO APPLY

Kindly apply with your CV / profile, a cover letter detailing why you are best suited for this role supported by samples of any relevant work that you have done earlier in both Arabic and English.